OPM Support

Introduction

As OPM software solution was developed by us, our support and technical team has the expertise to provide you with flawless, first-class support services.

Our support and technical team will typically support you in the following areas

User errors
Recovery from everyday disasters
Software errors
Advice on best practice

In order to achieve efficient and fast support, we also utilise a proven, structured, support escalation procedure that integrates client in-house support and support from Ofek.

Technical Support

Contact our support team on:

Help desk:	+649 366-1558
Facsimile:	+649 307 2725
Email:	enquiries@ofektech.com

or use our contact form

Support Channels

Ofek's available support channels are:

Telephone

The help desk facility is open Monday to Friday, 08:30 am to 05:15 pm to help you with any issues that might arise during your working day.

Web

On-line remote support is provided on the Cloud or the client network.

On Site

Support and assistance is provided on site as required

Mission Critical

Mission critical support is provided on a 24 hours, Seven days a week basis.